So Gigabyte just seems to be trusting the customers with their date of purchase, if so then this is great. I also emailed customer service telling them about the mistake. I have been trying to call their toll free customer helpline no 1800-425-4945, but it is always busy. This has been ongoing since September of 2015. I am so incredibly disappointed with Gigabyte. Thankfully I still have the email they sent stating they received 3 pieces.
The cost is dependent on the time lapsed since the original receipt of merchandise. If they're unable to reasonably do that, I the consumer, should not have to take on the liability of finding replacement hardware. Here is the page that lists the no of helpline. The law does not compel the company to buy something second-hand, test it, ship it to you, and apply their warranty to this third-party supplied hardware. As a Canadian we have consumer protection agencies, and at this point I think it's best I deal with them.
Just Uploaded New Battlefield 4 Video!!!!!!!!!!!!!!!!!!!!!! I the consumer, should not have to take on the liability of finding replacement hardware. We receive spam notifications and will take immediate action! Their customer service and support has been the worst I have experienced in 27 years, and I feel its my duty as a decent human being to look out for my fellow man. Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you. Please update the original post to include this information. I am deeply unhappy with them, and I'm wondering if my experience is par for the course. See a local attorney for the best answer to your questions. How much did you pay for this laptop that you expect quick service? Aug 13, 2012 You can check the Gigabyte website for warranty information.
If I pointed out to the dealership that they signed for the car and gas tank when they received it, should I expect them to tell me I didn't give them the gas tank in the first place? Hope my processor never die on me:imwink: haha. The dealer billed both the product in the same invoice. Head over to and look for help finding a suitable replacement. These mainboards have been recalled by Intel, you should contact the place of purchase for warranty support. My call was never returned. Shouldn't my motherboards warranty be a legal contract to repair or replace? Everyone is telling you otherwise.
To start viewing messages, select the forum that you want to visit from the selection below. What kind of glowing review does a company that loses your stuff deserve? The manufacture date can be verified by the serial number found on the product. The clerk checks you out, bags your items, and gives you a receipt for 3 items but you only have 2 items in the bag. Harryh, Heres the response Gigabyte sent me when I Emailed them with same question: quote Hello, Gigabyte mother board has no register needs. All motherboards carry a 3 years warranty from the date it was manufactured according to serial number , products which were purchased within 30 days from invoice will be handled directly from your vendor or dealer, and they will replace motherboard.
They've asked for the receipt which I've refused because once they get it, they'll pay me out, and then refuse to deal with me in the future. Once the battery died, it was no more than a paperweight. However, the Gigabyte power supply also failed to make another computer work. I just don't think the company should pass the problem replacement onto me because they failed to keep enough hardware on hand for their defective products. Please find more information and a list of supported countries. This warranty gives you specific rights, and you may also have other rights that vary from state to state.
So I purchased a motherboard from Gigabyte, which they confirmed is defective but they don't have any replacement hardware and they're not willing to repair it. An End User is the ultimate consumer of the Product or Merchandise and constitutes anyone who owns and uses a Gigabyte Product. The paste is already there with the heatsink. I do not expect next day service, but 2 months? To expand on the car analogy, if I took my car to a dealership to get the axle replaced and they returned it without its gas tank, would that be adequate service? You can go buy one at walmart that is undoubtably significantly higher quality and will provide your laptop with more accurate power. In my own case my motherboard was manufactured in 2011 as per the serial no, but I purchased it in 2012 with a proper bill. Is this par for the course with Gigabyte? I am so incredibly unhappy with the service I have received.
A place to ask simple legal questions. By my troubleshooting, the issue appeared to be with both the laptop and the brick. They're willing to replace but it effectively leaves me losing money from unused computer parts. Third party software and peripherals are not covered by this Lifetime Free Technical Support. Response times in all cases must be improved. End users located in Alaska, Hawaii, Puerto Rico, U.
And that is at a major car dealership. Be sure to rate this solution, thumbs up! It remained in their possession for 43 days because the repair depot did not have the parts to fix my laptop. Why did you not diagnose the power brick yourself? I even logged on to Facebook for the first time in 2+ years so I could tell my friends and family about the exceptionally poor service I have received. The law only compels companies to make you whole. Attitude does go a long way, but when the service becomes too bad you have to quit tipping the bartender. The Warranty for Consumables is separate from the main Product Warranty and cannot be extended. So there is no need to apply any aftermarket paste to it unless and otherwise required if things go wrong.